Legal Notice

Terms and Conditions of Use and Sale (T&Cs) of DROONE – ReCLASS

Last updated: 15 September 2025

1. Purpose

These General Terms of Use and Sale (“T&Cs”) set out the rules for accessing and using the website dronereclass.com (the “Website”) published by DROONE, as well as the conditions applicable to online sales of the ReCLASS solution and other products offered.

Placing any order on the Site constitutes full and unconditional acceptance of these T&Cs.

2. Legal information

Publisher: DROONE, Société par Actions Simplifiée au capital de 5 000 €

Registered office: 1, rue des Lavandes – 34470 Pérols – France

RCS Montpellier : 929 155 661 – VAT No.: FR14929155661

Legal representative & Publishing director: Anthony COSTES

Contact : contact@dronereclass.com

Hosting of the online shop:

DROONE - webmaster@dronereclass.com

3. Products and services offered

The Website offers:

• The ReCLASS solution, consisting of a physical kit shipped to the customer to install, combined with a regulatory compliance service;
• Other physical products related to the drone sector (accessories, equipment).

The ReCLASS solution includes:

• sending of a physical components ;
• the customer’s obligation to provide DROONE with : 

1. 1. proof of correct installation,
   2. a sworn statement confirming no hardware or software modification of the drone and that manufacturer updates have previously been carried out,
   3. the drone’s serial number, and
   4. a photo of the original class label on the drone;

​

following validation by DROONE, issuance of a certificate of conformity enabling registration of the drone in the new class.

DROONE may request any additional documents needed for verification.

In the event of non-compliance, the certificate may be refused; the customer will be informed of the reasons.

4. Order process

Steps: (1) add to basket, (2) confirm order, (3) enter billing/shipping details, (4) payment via Stripe, (5) confirmation e-mail.

The order becomes firm and final once payment has been validated.

5. Prices and payment

Prices are shown in euros, including VAT unless stated otherwise.

Payment is by bank card only via Stripe (secure transaction in accordance with Stripe's terms).

Invoices are sent by e-mail after the order is validated and are retained in accordance with legal obligations.

6. Delivery and fulfilment

6.1 ReCLASS

The upgrade pack is sent by post/courier. The certificate of conformity is issued after receipt and validation of the documents (proof of installation, sworn statement, serial number, photo of the original label).

Missing or insufficient supporting documents may delay issuance; DROONE may refuse the certificate in the event of non-compliance.

6.2 Other products – carriers, lead times, regions

Carriers :

France : Colissimo (standard), Chronopost (express D+1 before 1 p.m. for any order placed before 2 p.m.);

EASA countries outside France: DHL.

Indicative lead times:

Colissimo France: 3 to 7 working days;

Chronopost France: D+1 before 1 p.m. (order before 10 a.m.);

DHL (EASA countries): 3 to 7 working days.

Shipping costs: 

vary according to the chosen method; rates are displayed before basket validation.

Delivery area:

EU Member States and other countries applying EASA regulations, as published by the European Union Aviation Safety Agency (EASA).

Lead times are indicative; DROONE cannot be held liable for delays attributable to the carrier or a force majeure event.

6.3 Ackowledgement of your parcel and Claims

On parcel's aknowledgement, the customer must check its integrity and make any required claim to the carrier’s delivery note (and confirm these to the carrier within 3 working days). Any anomaly not reported within this period may limit the carrier’s liability.

7. Right of withdrawal and returns (consumers only, excluding professionals)

Consumers got 14 days from parcel's aknowledgement to exercise their right of withdrawal.

Exceptions:

ReCLASS: once the certificate of conformity has been issued, no withdrawal is possible (service linked to regulatory compliance).

Returned products must be complete, unused and in their original packaging.

Return shipping costs: payable by the customer.

Refund issued after receipt and inspection of the return.

→ A model withdrawal form is provided in the Annex.

(For business customers, no statutory right of withdrawal applies)

8. Statutory warranties

DROONE applies the statutory warranties:

– Conformity warranty (French Consumer Code L.217-3 to L.217-14): 2 years;

– Hidden defects warranty (French Civil Code arts. 1641 et seq.).

After-sales contact: support@dronereclass.com (reply within 7 working days).

9. After-sales service

After-sales service provided by DROONE: support@dronereclass.com - (reply within 7 working days).

10. Specific B2B terms (professionals)

For any order placed by a professional:

Late payment: 

Late-payment interest at the statutory rate plus a fixed €40 recovery charge (French Commercial Code L.441-10).

Retention of title:

Products remain the property of DROONE until payment in full (French Commercial Code arts. 2367 et seq.). Risk passes upon handover to the carrier.

Jurisdiction:

See art. 14 below (Courts of Montpellier).

11. Personal data and cookies

Processing of personal data is described in the Privacy Policy.

Use of cookies is detailed in the [Cookie Policy].

12. Intellectual property

The Site, its content and its elements (texts, images, graphics, logos, trade marks, domain names, layout/structure) are the property of DROONE or used with permission.

The ReCLASS and Drone ReCLASS trade marks are registered and used by DROONE.

Any unauthorised reproduction, representation, distribution, adaptation or exploitation is prohibited.

13. Liability – force majeure

DROONE uses reasonable means to ensure access to and proper functioning of the Site. Access may be suspended (maintenance, upgrades, incident).

DROONE is not liable for indirect loss (loss of data, loss of opportunity, business loss), nor for delays/unavailability due to the carrier, networks or a force majeure event.

These limitations apply without prejudice to consumers’ mandatory rights.

14. Consumer mediation & jurisdiction

Mediation (B2C):

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice

14, rue Saint-Jean – 75017 Paris -  cm2c@cm2c.net – www.cm2c.net

Consumers may refer the matter to the mediator after a prior written approach to DROONE has failed to resolve the issue.

Jurisdiction:

Disputes with professionals (B2B): exclusive jurisdiction of the courts of Montpellier;

Disputes with consumers (B2C): jurisdiction determined by protective rules (court of the consumer’s domicile).

15. Changes

DROONE may amend these T&Cs at any time. The version applicable is the one online on the date of the order.

Annex — Model withdrawal form (consumers)

(To be completed and sent by e-mail if you wish to withdraw)

To the attention of: DROONE – Drone ReCLASS Service

1, rue des Lavandes – 34470 Pérols – France – contact@dronereclass.com

I hereby notify you of my withdrawal from the contract for the sale of the following goods/service:

Ordered on [date] / Received on [date]

Consumer’s name: [Name]

Consumer’s address: [Address]

Consumer’s signature (if paper notification)

Date: [Date]

Although this website may be linked to other websites, we are not, directly or indirectly, involved in any endorsement, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully read the legal notices and other terms and conditions of use of any website you access via a link from this website. Your linking to any other off-site pages or other websites is at your own risk.